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![[Pre-order] Foldable Electric Wheelchair (16.3 kg) | OAS Air Ultra](http://oasmobility.eu/cdn/shop/files/air_ultra-blue.png?v=1784528326&width=1200)
![[Pre-order] Foldable Electric Wheelchair (16.3 kg) | OAS Air Ultra](http://oasmobility.eu/cdn/shop/files/air_ultra-green.png?v=1784528326&width=1200)
![[Pre-order] Foldable Electric Wheelchair (16.3 kg) | OAS Air Ultra](http://oasmobility.eu/cdn/shop/files/air_ultra-soft_pink.png?v=1784528326&width=1200)
[Pre-order] Foldable Electric Wheelchair (16.3 kg) | OAS Air Ultra
Specification
Performance |
|
| Max. Speed | Max. forward speed ：6km/h Max. backward speed：2.8km/h |
| Range | 24 km with 2 batteries |
| Motor Power | 2*150W brushless motor |
| Climbing Ability | 15° |
| Turning Radius | 73.4 cm |
| Max. Load Capacity | 136 kg |
| Braking System | “Intelligent Braking” Electromagnetic Brake |
| Suspension | Total Suspension: 2 |
| Total Weight | 20 kg. with 10.4 Ah Battery*2 16.3 kg. without battery |
Electronics |
|
| Battery | 2 * 10.4Ah, 24V Lithium-ion |
| Charging | Charge the battery on the wheelchair or remove it with ease—simple, convenient, and suited to your daily routine. |
| Charging Time | 4-6 hrs |
| Battery Life | 80% capacity remaining after 800 charge cycles |
| Display | IP24 display |
| Motor Torque | 16.75 N·M |
| Speed Modes | 0-5 Modes |
| Remote Control | Optional remote control available |
| Drive System | Two brushless motor, rear-wheel drive |
| Noise Level | 60 dB |
Components |
|
| Component Weights | Total Weight: 20 kg. Single 10.4Ah Battery:1.8 kg. Without Battery: 16.3 kg. |
| Frame Material | Aluminum alloy |
| Seat Dimensions | 42.7 × 45.7 × 4.0 cm |
| Folded Dimensions | 66.0 × 35.0 × 72.0 cm |
| Unfolded Dimensions | 92.0 × 58.0 × 89.0 cm |
| Width Between Armrests |
Armrest Width (Inside): 48.0 cm Armrest Width (Outside): 58.0 cm |
| Ground Clearance | 2.54 cm |
| Front Wheel | 17.8 cm solid PU tires, flat-free |
| Rear Wheel | 30.5 cm solid PU tires, flat-free |
| Gap Crossing Width | 10.2 cm |
| Seat / Backrest | Ergonomic Seat & Backrest |
| Folding Type | One-step folding |
| Safety BELT | Yes |
| Seat Height | 50.8 cm |
| TSA Approved | Yes |
| Warranty | 5-year limited warranty on frame 12 months on drive train 12 months on electronics 12 months on battery |
| Overall Width | 58.0 cm |
| Overall Length | 91.4 cm |
Performance |
|
| Max. Speed | Max. forward speed ：6km/h Max. backward speed：2.8km/h |
| Range | 24 km with 2 batteries |
| Motor Power | 2*150W brushless motor |
| Climbing Ability | 15° |
| Turning Radius | 73.4 cm |
| Max. Load Capacity | 136 kg |
| Braking System | “Intelligent Braking” Electromagnetic Brake |
| Suspension | Total Suspension: 2 |
| Total Weight | 20 kg. with 10.4 Ah Battery*2 16.3 kg. without battery |
Electronics |
|
| Battery | 2 * 10.4Ah, 24V Lithium-ion |
| Charging | Charge the battery on the wheelchair or remove it with ease—simple, convenient, and suited to your daily routine. |
| Charging Time | 4-6 hrs |
| Battery Life | 80% capacity remaining after 800 charge cycles |
| Display | IP24 display |
| Motor Torque | 16.75 N·M |
| Speed Modes | 0-5 Modes |
| Remote Control | Optional remote control available |
| Drive System | Two brushless motor, rear-wheel drive |
| Noise Level | 60 dB |
Components |
|
| Component Weights | Total Weight: 20 kg. Single 10.4Ah Battery:1.8 kg. Without Battery: 16.3 kg. |
| Frame Material | Aluminum alloy |
| Seat Dimensions | 42.7 × 45.7 × 4.0 cm |
| Folded Dimensions | 66.0 × 35.0 × 72.0 cm |
| Unfolded Dimensions | 92.0 × 58.0 × 89.0 cm |
| Width Between Armrests |
Armrest Width (Inside): 48.0 cm Armrest Width (Outside): 58.0 cm |
| Ground Clearance | 2.5 cm |
| Front Wheel | 17.8 cm solid PU tires, flat-free |
| Rear Wheel | 30.5 cm solid PU tires, flat-free |
| Gap Crossing Width | 10.2 cm |
| Seat / Backrest | Ergonomic Seat & Backrest |
| Folding Type | One-step folding |
| Safety BELT | Yes |
| Seat Height | 50.8 cm |
| TSA Approved | Yes |
| Warranty | 5-year limited warranty on frame 12 months on drive train 12 months on electronics 12 months on battery |
| Overall Width | 58.0 cm |
| Overall Length | 91.4 cm |
OAS Air Ultra — a lightweight electric wheelchair for home and travel (TSA). Upgraded with an 45,2 cm wider seat and
136 kg capacity, it stays easy to lift at just
16,3 kg (without battery) and folds like a suitcase for simple storage. A quiet brushless motor and Intelligent Braking electromagnetic brake deliver smooth, confident control.
- 95% pre-assembled Electric Wheelchair
- 2× lithium batteries
- Battery Charger Pack
- User Mannual
- Seat Cushion
Try OAS Air Ultra at home with confidence:
- 14-Day No-Questions-Asked Return and Refund: You can try the product at home for 14 days. If it is not suitable, you may choose to return it. We cover the return shipping and all related costs, so you do not have to pay any extra fees.
- 60-Day Quality Guarantee (Free Exchange/Replacement): If there’s a quality issue within 60 days, we’ll provide a free exchange or replacement, and we cover all costs, including shipping.
Need help? Contact us anytime and we’ll respond within 24 hours.
At OAS Mobility, our goal is to ensure you are completely satisfied with your purchase.
Under our warranty agreement, all new products come with a limited warranty:
-
Frame – 5 years
-
All other parts and components – 1 year
OAS Mobility agrees to repair, free of charge, any defects in materials or workmanship within the warranty period, or to replace the product with an equivalent refurbished unit. Shipping, packaging, and return shipping costs are the responsibility of the customer. All warranty claims require proof of purchase and the product’s serial number.
Exclusions from Warranty Coverage:
-
Equipment failures resulting from misuse or negligence by the owner.
-
Parts requiring periodic replacement due to normal wear and tear.
-
Performance issues caused by normal use and aging, including deterioration of surface coatings or plating, or natural fading of resin.
-
Consumable items subject to wear, such as tires, plastic components, glass components, and lubricants.
-
Inspections, adjustments, cleaning, or other services performed by any dealer or service center not authorized by OAS Mobility.
-
Repair costs incurred at any unauthorized service center.
-
Failure to perform regular inspections as specified in the user manual.
-
Improper or inadequate maintenance of the product.
-
Any unauthorized repairs of the product.
-
Operating the product in a manner inconsistent with the user manual, including overloading the wheelchair or using it in an abusive manner.
-
Any unauthorized modifications to the wheelchair.
-
Damage caused by external factors such as smoke, chemicals, bird droppings, acid rain, flying stones, or metal dust.
-
Damage caused by natural disasters, including typhoons, floods, fires, or earthquakes.
Environmental Notice
Please do not discard the wheelchair, its parts, or the battery. To protect the environment, return them to our service center or follow your local disposal regulations.
Choose options
Upgraded for bigger builds: 45.2 cm seat + 136 kg support.
Wider Fit. All-Day Comfort.
Made for broader builds and everyday use, OAS Air Ultra is upgraded with a wider 45.2 cm seat and 48 cm inner armrest space—so you won’t feel squeezed at the hips or thighs, even during long sits. The 136 kg capacity adds stronger, more stable support, helping you stay comfortable and confident from morning errands to afternoon outings. Extra room also makes getting in and out easier—especially with thicker clothing—and gives caregivers more space to assist smoothly.
Just 16.3 kg — folds down fast to fit trunks and overhead storage.
Ultra-Light. Compact. Ready to Go
OAS Air Ultra keeps the Air Pro’s signature portability, so you can travel and store it with ease. At only 16.3 kg, it’s light enough for one-person lifting—more like a carry-on than a traditional power chair—thanks to its aircraft-grade aluminum frame. And when you’re on the move, it folds quickly into a compact shape that slips into most car trunks or an airplane’s storage compartment. No bulky, heavy wheelchair holding you back—just a simpler way to get out every day without depending on someone else.
High-efficiency brushless motor for strong drive with near-silent performance.
Powerful. Quiet. Effortlessly Smooth.
Enjoy a smoother ride without the noise. OAS Air Ultra uses a high-efficiency dual 150w brushless motor that delivers strong, responsive power while running almost silently—so you can move comfortably indoors, in hallways, or out in public without drawing attention or disturbing others. Brushless systems are also built for longer life and more reliable performance, giving you the quiet confidence of a steady drive day after day.
TSA-friendly setup: 24V 10.4Ah lithium-ion ×2
Travel-Ready Power, Twice the Confidence.
Go farther with less worry. OAS Air Ultra features a dual-battery system (24V 10.4Ah lithium-ion ×2), so you can ride on one and keep the other as a backup—perfect for road trips, daily commuting, and travel days when you can’t afford surprises. The battery spec is designed to be more travel-friendly and easier to manage for flights and on-the-go storage.
Compact design with a small turning radius for everyday spaces.
Turns Tight. Fits Easy.
No more getting stuck or needing constant help indoors. OAS Air Ultra is built with a compact frame and a tight turning radius（73.4 cm）, so you can maneuver smoothly through elevators, narrow doorways, and busy hallways. Its slim footprint helps it pass through most daily doors, while the agile steering makes tight spots—like kitchens and bathrooms—feel far more manageable. Move in and out of spaces with confidence, not frustration.
Product Details
Every Part, Thoughtfully Designed
Orthopedic footrests +Leg support straps
This design help cradle your lower legs and reduce drifting or shifting—so you stay more stable and comfortable during longer rides.
One-Step Folding
Fold or unfold in seconds with a single step—easy for you or your family, no heavy lifting needed.
Ergonomic Seat & Backrest
Soft yet supportive design keeps your posture natural, so you feel relaxed whether at home or outdoors.
Smart Electromagnetic Brake
Stops the chair instantly when you release the joystick, keeping you safe on slopes and in daily use.
Smart LED Display (IPX4)
Check battery, speed, and distance at a glance, with horn support. Clear, simple, and water resistant for daily use.
Anti-Tip Wheels
With anti-tip wheels, the wheelchair stays steady even on uneven ground, protecting you from sudden tilts.
Climb Slopes with Ease
Powerful design supports 15° inclines, helping you move smoothly up and down slopes with confidence.
Foldable Armrests
Foldable design gives you space when needed—whether sitting at a table or moving freely.
30.5 cm magnesium alloy wheels
30.5 cm magnesium alloy wheels tires resist punctures and explosions, giving you peace of mind on every trip.
Safety Belt
The seat comes with a built-in safety belt, giving you extra stability and peace of mind on every ride, indoors or outdoors.
Built-in LED light + USB charging
The controller includes a built-in LED light for safer evening rides, plus a USB port to charge your phone or devices on the go.
360° Joystick
Drive with one hand and steer in any direction with smooth, accurate control. The high-sensitivity 360° joystick responds precisely to small movements and can be set up for either left- or right-hand use
power drive ⇄ push mode in seconds.
One chair, more freedom for real life. With a simple clutch/drive switch, you can quickly change between electric drive and manual push mode. Shift it to D for electric drive mode, and to N for push/manual mode.
Where Everyday Moments Come Alive
HOME
Travel
community
Park
Cafe
Specification
Performance |
|
| Max. Speed | Max. forward speed ：6km/h Max. backward speed：2.8km/h |
| Range | 24 km with 2 batteries |
| Motor Power | 2*150W brushless motor |
| Climbing Ability | 15° |
| Turning Radius | 73.4 cm |
| Max. Load Capacity | 136 kg |
| Braking System | “Intelligent Braking” Electromagnetic Brake |
| Suspension | Total Suspension: 2 |
| Total Weight | 20 kg. with 10.4 Ah Battery*2 16.3 kg. without battery |
Electronics |
|
| Battery | 2 * 10.4Ah, 24V Lithium-ion |
| Charging | Charge the battery on the wheelchair or remove it with ease—simple, convenient, and suited to your daily routine. |
| Charging Time | 4-6 hrs |
| Battery Life | 80% capacity remaining after 800 charge cycles |
| Display | IP24 display |
| Motor Torque | 16.75 N·M |
| Speed Modes | 0-5 Modes |
| Remote Control | Optional remote control available |
| Drive System | Two brushless motor, rear-wheel drive |
| Noise Level | 60 dB |
Components |
|
| Component Weights | Total Weight: 20 kg. Single 10.4Ah Battery:1.8 kg. Without Battery: 16.3 kg. |
| Frame Material | Aluminum alloy |
| Seat Dimensions | 42.7 × 45.7 × 4.0 cm |
| Folded Dimensions | 66.0 × 35.0 × 72.0 cm |
| Unfolded Dimensions | 92.0 × 58.0 × 89.0 cm |
| Width Between Armrests |
Armrest Width (Inside): 48.0 cm Armrest Width (Outside): 58.0 cm |
| Ground Clearance | 2.54 cm |
| Front Wheel | 17.8 cm solid PU tires, flat-free |
| Rear Wheel | 30.5 cm solid PU tires, flat-free |
| Gap Crossing Width | 10.2 cm |
| Seat / Backrest | Ergonomic Seat & Backrest |
| Folding Type | One-step folding |
| Safety BELT | Yes |
| Seat Height | 50.8 cm |
| TSA Approved | Yes |
| Warranty | 5-year limited warranty on frame 12 months on drive train 12 months on electronics 12 months on battery |
| Overall Width | 58.0 cm |
| Overall Length | 91.4 cm |
Performance |
|
| Max. Speed | Max. forward speed ：6km/h Max. backward speed：2.8km/h |
| Range | 24 km with 2 batteries |
| Motor Power | 2*150W brushless motor |
| Climbing Ability | 15° |
| Turning Radius | 73.4 cm |
| Max. Load Capacity | 136 kg |
| Braking System | “Intelligent Braking” Electromagnetic Brake |
| Suspension | Total Suspension: 2 |
| Total Weight | 20 kg. with 10.4 Ah Battery*2 16.3 kg. without battery |
Electronics |
|
| Battery | 2 * 10.4Ah, 24V Lithium-ion |
| Charging | Charge the battery on the wheelchair or remove it with ease—simple, convenient, and suited to your daily routine. |
| Charging Time | 4-6 hrs |
| Battery Life | 80% capacity remaining after 800 charge cycles |
| Display | IP24 display |
| Motor Torque | 16.75 N·M |
| Speed Modes | 0-5 Modes |
| Remote Control | Optional remote control available |
| Drive System | Two brushless motor, rear-wheel drive |
| Noise Level | 60 dB |
Components |
|
| Component Weights | Total Weight: 20 kg. Single 10.4Ah Battery:1.8 kg. Without Battery: 16.3 kg. |
| Frame Material | Aluminum alloy |
| Seat Dimensions | 42.7 × 45.7 × 4.0 cm |
| Folded Dimensions | 66.0 × 35.0 × 72.0 cm |
| Unfolded Dimensions | 92.0 × 58.0 × 89.0 cm |
| Width Between Armrests |
Armrest Width (Inside): 48.0 cm Armrest Width (Outside): 58.0 cm |
| Ground Clearance | 2.5 cm |
| Front Wheel | 17.8 cm solid PU tires, flat-free |
| Rear Wheel | 30.5 cm solid PU tires, flat-free |
| Gap Crossing Width | 10.2 cm |
| Seat / Backrest | Ergonomic Seat & Backrest |
| Folding Type | One-step folding |
| Safety BELT | Yes |
| Seat Height | 50.8 cm |
| TSA Approved | Yes |
| Warranty | 5-year limited warranty on frame 12 months on drive train 12 months on electronics 12 months on battery |
| Overall Width | 58.0 cm |
| Overall Length | 91.4 cm |
Safe, Secure, and Always Here for You
If you are not satisfied with your purchase, please contact us within 60 days of receipt, and we will process your return or exchange request. Please note that requests submitted after this period cannot be accepted. Kindly contact us first via email at Support@oasmobility.de.
1. Return Period and Shipping Costs
Days 0–14: Trial Period
You may return the product for any reason within 14 days of receipt. We will cover all return shipping costs during this period.
Days 15–60
If the return is due to an error on our part (e.g., receiving an incorrect or defective item), we will cover the return shipping costs and issue a full refund.
For returns due to personal reasons (e.g., change of mind), the buyer is responsible for the return shipping costs.
After 60 Days
We cannot accept return or exchange requests after the 60-day period has expired.
2. Return Conditions
We only accept returns that have been pre-approved. Returns sent without prior notification will not be processed.
To ensure a smooth return process, please return the wheelchair with all included accessories and original packaging whenever possible. If any accessories are missing or damaged, please inform us in advance so we can coordinate the return with you.
Please include proof of purchase, such as an invoice or order confirmation.
Returns must be shipped via a courier service that provides tracking.
We do not issue refunds for damage or loss caused by the customer. Significant damage may affect the refund amount.
No additional handling fees are charged for returns.
3. Return Process
Please email photos or videos of the product along with your order number to Support@oasmobility.de. Our customer service team will process your return request within one business day.
Once the request is approved, you will receive an RMA (Return Merchandise Authorization) number and the return address. Unauthorized returns will not be accepted.
When shipping the product to the designated address, please use a courier service that provides tracking. We are not liable for loss or damage during the return shipment. Upon receipt of the item, we will inspect it within 3–5 business days.
Once the inspection is complete, we will arrange for an exchange or a refund.
Return Address
Schillerstraße 76, Einfahrt Tor 4, 64625 Bensheim, Germany
Before returning the item, please contact us at Support@oasmobility.de to obtain a Return Merchandise Authorization (RMA) number.
4. Refunds
Once the returned item has been inspected and approved, we will process the refund within seven business days.
The refund will be issued to your original payment account.
Depending on the policies of your bank or payment service provider, it may take an additional 3–10 business days for the funds to appear in your account.
Original shipping costs are non-refundable. (Shipping within Germany is free.)
5. Order Cancellation
You may cancel your order free of charge as long as the item has not yet been shipped. Once the item has been shipped, the order cannot be cancelled.
6. Contact Information
Email: Support@oasmobility.de
Company Address: Room 1520, 15th Floor, Building 8, No. 255 Yangpingshan Road, Dayuan Community, Fuyang District, Hangzhou City, Zhejiang Province, China
Please note: This address is not used for receiving returns.
If you are not satisfied with your purchase, please contact us within 60 days of receipt, and we will process your return or exchange request. Please note that requests submitted after this period cannot be accepted. Kindly contact us first via email at Support@oasmobility.de.
1. Return Period and Shipping Costs
Days 0–14: Trial Period
You may return the product for any reason within 14 days of receipt. We will cover all return shipping costs during this period.
Days 15–60
If the return is due to an error on our part (e.g., receiving an incorrect or defective item), we will cover the return shipping costs and issue a full refund.
For returns due to personal reasons (e.g., change of mind), the buyer is responsible for the return shipping costs.
After 60 Days
We cannot accept return or exchange requests after the 60-day period has expired.
2. Return Conditions
We only accept returns that have been pre-approved. Returns sent without prior notification will not be processed.
To ensure a smooth return process, please return the wheelchair with all included accessories and original packaging whenever possible. If any accessories are missing or damaged, please inform us in advance so we can coordinate the return with you.
Please include proof of purchase, such as an invoice or order confirmation.
Returns must be shipped via a courier service that provides tracking.
We do not issue refunds for damage or loss caused by the customer. Significant damage may affect the refund amount.
No additional handling fees are charged for returns.
3. Return Process
Please email photos or videos of the product along with your order number to Support@oasmobility.de. Our customer service team will process your return request within one business day.
Once the request is approved, you will receive an RMA (Return Merchandise Authorization) number and the return address. Unauthorized returns will not be accepted.
When shipping the product to the designated address, please use a courier service that provides tracking. We are not liable for loss or damage during the return shipment. Upon receipt of the item, we will inspect it within 3–5 business days.
Once the inspection is complete, we will arrange for an exchange or a refund.
Return Address
Schillerstraße 76, Einfahrt Tor 4, 64625 Bensheim, Germany
Before returning the item, please contact us at Support@oasmobility.de to obtain a Return Merchandise Authorization (RMA) number.
4. Refunds
Once the returned item has been inspected and approved, we will process the refund within seven business days.
The refund will be issued to your original payment account.
Depending on the policies of your bank or payment service provider, it may take an additional 3–10 business days for the funds to appear in your account.
Original shipping costs are non-refundable. (Shipping within Germany is free.)
5. Order Cancellation
You may cancel your order free of charge as long as the item has not yet been shipped. Once the item has been shipped, the order cannot be cancelled.
6. Contact Information
Email: Support@oasmobility.de
Company Address: Room 1520, 15th Floor, Building 8, No. 255 Yangpingshan Road, Dayuan Community, Fuyang District, Hangzhou City, Zhejiang Province, China
Please note: This address is not used for receiving returns.
At OAS Mobility, our goal is to ensure you are completely satisfied with your purchase.
Under our warranty agreement, all new products come with a limited warranty:
-
Frame – 5 years
-
All other parts and components – 1 year
OAS Mobility agrees to repair, free of charge, any defects in materials or workmanship within the warranty period, or to replace the product with an equivalent refurbished unit. Shipping, packaging, and return shipping costs are the responsibility of the customer. All warranty claims require proof of purchase and the product’s serial number.
Exclusions from Warranty Coverage:
-
Equipment failures resulting from misuse or negligence by the owner.
-
Parts requiring periodic replacement due to normal wear and tear.
-
Performance issues caused by normal use and aging, including deterioration of surface coatings or plating, or natural fading of resin.
-
Consumable items subject to wear, such as tires, plastic components, glass components, and lubricants.
-
Inspections, adjustments, cleaning, or other services performed by any dealer or service center not authorized by OAS Mobility.
-
Repair costs incurred at any unauthorized service center.
-
Failure to perform regular inspections as specified in the user manual.
-
Improper or inadequate maintenance of the product.
-
Any unauthorized repairs of the product.
-
Operating the product in a manner inconsistent with the user manual, including overloading the wheelchair or using it in an abusive manner.
-
Any unauthorized modifications to the wheelchair.
-
Damage caused by external factors such as smoke, chemicals, bird droppings, acid rain, flying stones, or metal dust.
-
Damage caused by natural disasters, including typhoons, floods, fires, or earthquakes.
Environmental Notice
Please do not discard the wheelchair, its parts, or the battery. To protect the environment, return them to our service center or follow your local disposal regulations.
Shipping Policy — Germany & European Union
Shipping Overview
All orders are shipped from our warehouse located in Germany.
We provide free shipping to all European Union countries. Orders delivered within the European Union are shipped without additional import customs duties.
Our goal is to provide a reliable and convenient delivery experience for all OAS Mobility customers.
Order Processing Time
Processing time refers to the period between payment confirmation and the handover of your order to the shipping carrier.
Orders are normally processed and dispatched within:
1–2 business days after payment confirmation
Orders placed on weekends or German public holidays will be processed on the next available business day.
Our German warehouse operates Monday through Friday, excluding public holidays.
During major sales events, holidays, or periods of increased order volume, processing may take slightly longer.
Shipping Costs & Estimated Delivery Times
All orders delivered within the European Union include free standard shipping.
Delivery times below are estimated after the order has been dispatched from our German warehouse.
| Country | Estimated Delivery Time After Dispatch | Shipping Cost |
|---|---|---|
| Germany | 1–5 business days | Free Shipping |
| Austria | 5–10 business days | Free Shipping |
| Belgium | 5–10 business days | Free Shipping |
| Bulgaria | 7–12 business days | Free Shipping |
| Croatia | 7–12 business days | Free Shipping |
| Cyprus | 7–12 business days | Free Shipping |
| Czech Republic | 5–10 business days | Free Shipping |
| Denmark | 5–10 business days | Free Shipping |
| Estonia | 7–12 business days | Free Shipping |
| Finland | 7–12 business days | Free Shipping |
| France | 5–10 business days | Free Shipping |
| Greece | 7–12 business days | Free Shipping |
| Hungary | 5–10 business days | Free Shipping |
| Ireland | 7–12 business days | Free Shipping |
| Italy | 5–10 business days | Free Shipping |
| Latvia | 7–12 business days | Free Shipping |
| Lithuania | 7–12 business days | Free Shipping |
| Luxembourg | 5–10 business days | Free Shipping |
| Malta | 7–12 business days | Free Shipping |
| Netherlands | 5–10 business days | Free Shipping |
| Poland | 5–10 business days | Free Shipping |
| Portugal | 7–12 business days | Free Shipping |
| Romania | 7–12 business days | Free Shipping |
| Slovakia | 5–10 business days | Free Shipping |
| Slovenia | 5–10 business days | Free Shipping |
| Spain | 7–12 business days | Free Shipping |
| Sweden | 7–12 business days | Free Shipping |
Shipping Carriers
Depending on the destination country, orders may be delivered through reliable carriers including:
-
DHL
-
DPD
-
GLS
-
UPS
The available carrier is selected based on the delivery location and logistics availability.
Remote Areas & Islands
Deliveries to remote areas, islands, or locations with limited accessibility may require additional delivery time.
Estimated delivery time:
Approximately 7–12 business days after dispatch
The actual delivery time depends on the destination and carrier availability.
Total Estimated Delivery Time
The total delivery time is calculated as:
Total Delivery Time = Processing Time + Shipping Time
Example:
Germany
-
Processing: 1–2 business days
-
Shipping: 1–5 business days
Estimated total delivery time:
Approximately 2–7 business days
Delivery times are estimates and may be affected by:
-
Public holidays
-
Weather conditions
-
High shipping volumes
-
Remote delivery locations
-
Unexpected carrier delays
In exceptional cases, delivery may take longer.
Tracking Information
Once your order leaves our German warehouse, you will receive a shipping confirmation email containing:
-
Tracking number
-
Tracking link
Tracking information is usually activated within:
24 hours after dispatch
Please note that the first tracking update may take 24–48 hours to appear.
Orders containing multiple items may be shipped separately and may have different tracking numbers.
If tracking information does not update as expected, please contact us and we will assist in checking the shipment status.
Delivery Address
Please make sure your delivery address is complete and correct before submitting your order.
We deliver to:
-
Residential addresses
-
Business addresses
For wheelchair orders, please do not use:
-
PO Boxes
-
Packstations
If you need to change your delivery address, please contact us as soon as possible.
Once the package has been handed over to the carrier, an address change may no longer be possible.
Delivery to Multiple Addresses
We cannot split one order into multiple delivery addresses.
If you need products delivered to different addresses, please place separate orders.
Express Shipping
We currently do not offer a separate express shipping option.
All orders are shipped using reliable carriers within the standard delivery times stated above.
Delivery Delays
If your order has not arrived within the estimated delivery period, please contact us and provide:
-
Order number
-
Email address used for the order
-
Tracking number (if available)
We will contact the shipping carrier and investigate the shipment status.
Damaged Deliveries
Please inspect your wheelchair and packaging immediately after delivery.
If your product arrives damaged, please keep the original packaging and contact us as soon as possible.
Please provide:
-
Order number
-
Photos of the outer packaging
-
Shipping label photos
-
Photos or video showing the damage
-
A brief description of the issue
We will review the case and provide the appropriate solution.
Order Cancellation
If your order has not yet been shipped, you may request cancellation and receive a full refund.
Once your order has been shipped, cancellation is no longer possible.
In this case, our Return & Refund Policy will apply after delivery.
Taxes & Customs Duties
All orders are shipped from our warehouse in Germany.
For deliveries within the European Union:
-
Shipping is free of charge.
-
No additional import customs duties will be charged.
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Applicable taxes are included in the order price and displayed during checkout.
Contact Us
Email: support@oasmobility.de
For questions regarding an existing order, please include:
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Your order number, or
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The email address used when placing your order
Our support team will assist you as soon as possible.
Still have questions? We’re here to help.
Frequently Asked Questions
Find more answers in our FAQ: Check here
Yes, in most cases you can, but it always depends on the airline’s policy and the battery rules. For OAS Air series ( Air Ultra), the batteries are designed to be airline-friendly, but you still need to follow these general steps: Contact your airline in advance
Reach out to the airline at least a few days before your flight.
Tell them you are traveling with a foldable electric wheelchair with lithium batteries.
Remove and carry the battery in your hand luggageMost airlines require lithium batteries to be removed from the wheelchair and carried in the cabin, not in checked baggage.
Turn off the chair and remove the battery before boarding.Let the airline staff know at check-in and at the gate
Inform them that the wheelchair is foldable.The chair is usually taken at the gate and stored in the aircraft hold, then returned to you at arrival.
Bring the battery label/infoKeep a photo or document of the battery voltage (V) and capacity (Ah / Wh) on your phone.If airline staff ask, you can quickly show that it meets their lithium battery limits.
Yes, in most cases you can.
When folded, the OAS Air Ultra is approximately:
L 66.0 cm × W 35.0 cm × H 72.0 cm
(about 660 × 350 × 720 mm)
This size is similar to a medium suitcase and can fit into the trunk of most sedans, hatchbacks, and SUVs.
A few tips:
We recommend removing the battery first to make the chair lighter and easier to lift.
Always check your trunk opening width and depth. As long as the opening is wider than about 66 cm, you should be able to load it.
If you or your caregiver are not comfortable lifting heavier items, consider lifting together with two people or using a small ramp or assistive device.
Yes, you can use air ultra outdoors. Best on sidewalks, paved paths, short grass and packed gravel; avoid deep gravel/mud. Handles curb ramps and slopes up to ~15° with care.
The wheelchair has a water resistance rating of IPX4, which means it can handle light splashes from any direction.
However, we do not recommend driving it in the rain.
IPX4 is designed for light splashing, not for heavy rain, puddles, or high-pressure water.
Long-term exposure to rain may affect the electronic components, battery, and connectors.
For safety, please avoid using the wheelchair in rainy weather or on very wet surfaces.
If you are caught in light rain:
Try to find shelter as soon as possible.
Do not drive through deep puddles or standing water.
After use, wipe the chair and joystick dry and let it air out in a cool, dry place.