Return / Refund
If you are not satisfied with your purchase, please contact us within 60 days of receipt, and we will process your return or exchange request. Please note that requests submitted after this period cannot be accepted. Kindly contact us first via email at Support@oasmobility.de.
1. Return Period and Shipping Costs
Days 0–14: Trial Period
You may return the product for any reason within 14 days of receipt. We will cover all return shipping costs during this period.
Days 15–60
If the return is due to an error on our part (e.g., receiving an incorrect or defective item), we will cover the return shipping costs and issue a full refund.
For returns due to personal reasons (e.g., change of mind), the buyer is responsible for the return shipping costs.
After 60 Days
We cannot accept return or exchange requests after the 60-day period has expired.
2. Return Conditions
We only accept returns that have been pre-approved. Returns sent without prior notification will not be processed.
To ensure a smooth return process, please return the wheelchair with all included accessories and original packaging whenever possible. If any accessories are missing or damaged, please inform us in advance so we can coordinate the return with you.
Please include proof of purchase, such as an invoice or order confirmation.
Returns must be shipped via a courier service that provides tracking.
We do not issue refunds for damage or loss caused by the customer. Significant damage may affect the refund amount.
No additional handling fees are charged for returns.
3. Return Process
Please email photos or videos of the product along with your order number to Support@oasmobility.de. Our customer service team will process your return request within one business day.
Once the request is approved, you will receive an RMA (Return Merchandise Authorization) number and the return address. Unauthorized returns will not be accepted.
When shipping the product to the designated address, please use a courier service that provides tracking. We are not liable for loss or damage during the return shipment. Upon receipt of the item, we will inspect it within 3–5 business days.
Once the inspection is complete, we will arrange for an exchange or a refund.
Return Address
Schillerstraße 76, Einfahrt Tor 4, 64625 Bensheim, Germany
Before returning the item, please contact us at Support@oasmobility.de to obtain a Return Merchandise Authorization (RMA) number.
4. Refunds
Once the returned item has been inspected and approved, we will process the refund within seven business days.
The refund will be issued to your original payment account.
Depending on the policies of your bank or payment service provider, it may take an additional 3–10 business days for the funds to appear in your account.
Original shipping costs are non-refundable. (Shipping within Germany is free.)
5. Order Cancellation
You may cancel your order free of charge as long as the item has not yet been shipped. Once the item has been shipped, the order cannot be cancelled.
6. Contact Information
Email: Support@oasmobility.de
Company Address: Room 1520, 15th Floor, Building 8, No. 255 Yangpingshan Road, Dayuan Community, Fuyang District, Hangzhou City, Zhejiang Province, China
Please note: This address is not used for receiving returns.