Best for customers who prefer to send the wheelchair to our repair location.
How it works:
- Email contact@oasmobility.com to request warehouse repair.
- Our team will provide the repair address and shipping instructions.
- You will need to ship the wheelchair to the designated repair location.
- Once the wheelchair arrives, our repair team will complete the repair within 7 business days.
- After the repair is completed, the wheelchair will be shipped back to the original sender address.
Shipping Responsibility: If the issue is determined by our service team to be a covered quality-related defect, OAS Mobility will cover the shipping costs. If the issue is found to result from misuse, accidental damage, unauthorized modifications, or other non-quality-related causes, shipping costs will be the customer's responsibility.
Please note: If needed, our team can also help arrange a carrier pickup service.
Best for minor issues, troubleshooting, or replacement part guidance.
How it works:
- Email contact@oasmobility.com and describe the issue you are experiencing.
- Please include photos or videos whenever possible, so our repair team can better understand the problem.
- Our team will review the materials and help identify the possible cause.
- We will provide a suggested solution. If needed, we may arrange replacement parts and provide repair instructions to help you complete the repair.