Shipping Policy — Germany & European Union

Shipping Overview

All orders are shipped from our warehouse located in Germany.

We provide free shipping to all European Union countries. Orders delivered within the European Union are shipped without additional import customs duties.

Our goal is to provide a reliable and convenient delivery experience for all OAS Mobility customers.

Order Processing Time

Processing time refers to the period between payment confirmation and the handover of your order to the shipping carrier.

Orders are normally processed and dispatched within:

1–2 business days after payment confirmation

Orders placed on weekends or German public holidays will be processed on the next available business day.

Our German warehouse operates Monday through Friday, excluding public holidays.

During major sales events, holidays, or periods of increased order volume, processing may take slightly longer.

Shipping Costs & Estimated Delivery Times

All orders delivered within the European Union include free standard shipping.

Delivery times below are estimated after the order has been dispatched from our German warehouse.

Country	Estimated Delivery Time After Dispatch	Shipping Cost
Germany	1–5 business days	Free Shipping
Austria	5–10 business days	Free Shipping
Belgium	5–10 business days	Free Shipping
Bulgaria	7–12 business days	Free Shipping
Croatia	7–12 business days	Free Shipping
Cyprus	7–12 business days	Free Shipping
Czech Republic	5–10 business days	Free Shipping
Denmark	5–10 business days	Free Shipping
Estonia	7–12 business days	Free Shipping
Finland	7–12 business days	Free Shipping
France	5–10 business days	Free Shipping
Greece	7–12 business days	Free Shipping
Hungary	5–10 business days	Free Shipping
Ireland	7–12 business days	Free Shipping
Italy	5–10 business days	Free Shipping
Latvia	7–12 business days	Free Shipping
Lithuania	7–12 business days	Free Shipping
Luxembourg	5–10 business days	Free Shipping
Malta	7–12 business days	Free Shipping
Netherlands	5–10 business days	Free Shipping
Poland	5–10 business days	Free Shipping
Portugal	7–12 business days	Free Shipping
Romania	7–12 business days	Free Shipping
Slovakia	5–10 business days	Free Shipping
Slovenia	5–10 business days	Free Shipping
Spain	7–12 business days	Free Shipping
Sweden	7–12 business days	Free Shipping

Shipping Carriers

Depending on the destination country, orders may be delivered through reliable carriers including:

The available carrier is selected based on the delivery location and logistics availability.

Remote Areas & Islands

Deliveries to remote areas, islands, or locations with limited accessibility may require additional delivery time.

Estimated delivery time:

Approximately 7–12 business days after dispatch

The actual delivery time depends on the destination and carrier availability.

Total Estimated Delivery Time

The total delivery time is calculated as:

Total Delivery Time = Processing Time + Shipping Time

Example:

Germany

Processing: 1–2 business days
Shipping: 1–5 business days

Estimated total delivery time:

Approximately 2–7 business days

Delivery times are estimates and may be affected by:

Public holidays
Weather conditions
High shipping volumes
Remote delivery locations
Unexpected carrier delays

In exceptional cases, delivery may take longer.

Tracking Information

Once your order leaves our German warehouse, you will receive a shipping confirmation email containing:

Tracking number
Tracking link

Tracking information is usually activated within:

24 hours after dispatch

Please note that the first tracking update may take 24–48 hours to appear.

Orders containing multiple items may be shipped separately and may have different tracking numbers.

If tracking information does not update as expected, please contact us and we will assist in checking the shipment status.

Delivery Address

Please make sure your delivery address is complete and correct before submitting your order.

We deliver to:

Residential addresses
Business addresses

For wheelchair orders, please do not use:

PO Boxes
Packstations

If you need to change your delivery address, please contact us as soon as possible.

Once the package has been handed over to the carrier, an address change may no longer be possible.

Delivery to Multiple Addresses

We cannot split one order into multiple delivery addresses.

If you need products delivered to different addresses, please place separate orders.

Express Shipping

We currently do not offer a separate express shipping option.

All orders are shipped using reliable carriers within the standard delivery times stated above.

Delivery Delays

If your order has not arrived within the estimated delivery period, please contact us and provide:

Order number
Email address used for the order
Tracking number (if available)

We will contact the shipping carrier and investigate the shipment status.

Damaged Deliveries

Please inspect your wheelchair and packaging immediately after delivery.

If your product arrives damaged, please keep the original packaging and contact us as soon as possible.

Please provide:

Order number
Photos of the outer packaging
Shipping label photos
Photos or video showing the damage
A brief description of the issue

We will review the case and provide the appropriate solution.

Order Cancellation

If your order has not yet been shipped, you may request cancellation and receive a full refund.

Once your order has been shipped, cancellation is no longer possible.

In this case, our Return & Refund Policy will apply after delivery.

Taxes & Customs Duties

All orders are shipped from our warehouse in Germany.

For deliveries within the European Union:

Shipping is free of charge.
No additional import customs duties will be charged.
Applicable taxes are included in the order price and displayed during checkout.

Contact Us

Email: support@oasmobility.de

For questions regarding an existing order, please include:

Your order number, or
The email address used when placing your order

Our support team will assist you as soon as possible.